[Update: March 8, 2006
VirtualBank sent me a check for the amount in question, and the issue has been resolved. I received a voicemail message and email from a senior vice president stating that the funds had been recovered. I received the check along with a letter apologizing for the delay. VirtualBank did not charge me for the research. I do not know if VirtualBank was influenced by this post, but I would like to thank them for eventually investigating and resolving the issue.]
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Even if you enjoy testing out sketchy online banks, I highly recommend staying away from VirtualBank. They stole my entire deposit. If I want them to look into the situation, they want to charge me $20 per hour, and of course it’s not known how long the investigation would take.
Great idea! VirtualBank stole my money, and now VirtualBank thinks I’m going to give them $20 per hour to investigate how they stole my money? I don’t think so.
Here’s what happened. I decided to give VirtualBank a try in late 2004 because they had a money market account with an APY that was competitive at the time (it’s not anymore). I made my initial deposit into VirtualBank from my First Hawaiian Bank account. Shortly thereafter, I closed my First Hawaiian Bank account because I don’t live in Hawaii anymore, and I had accounts with higher returns. I don’t necessarily need a physical bank location, but I want a higher interest rate for the tradeoff.
After testing out VirtualBank for about 8 months, I decided they weren’t worth it. I didn’t particularly like their website, and many other banks have accounts offering higher interest rates. I asked VirtualBank to close my account and mail a check for the remaining balance to my home address. Instead of doing what I requested, VirtualBank closed my account and pretended to transfer the money to my First Hawaiian Bank account, which had been closed for a long time by that point. If they couldn’t comply with my request to close my account and send me a check, then they shouldn’t have taken any action without my explicit approval. At the very least, they shouldn’t claim they transfered the funds to a non-existant bank account.
I’ve talked to First Hawaiian Bank, and their records don’t show any activity on the account since the time it was closed. It’s conceivable that First Hawaiian Bank accepted the transfer for a closed account and kept the deposit for themselves, but I doubt it. Regardless, since VirtualBank unilaterally decided to transfer my money from my VirtualBank account to a closed First Hawaiian Bank account, Virtual Bank should be the one to figure out where the money went. That’s why I’m placing the blame squarely on VirtualBank, even if the money is floating around in First Hawaiian Bank’s system somewhere.
In conclusion, don’t use VirtualBank if you don’t want to be cheated out of your money!
[The issue has been resolved. See the update.]